Frequently Asked Questions
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We accept: dresses, skirts, underwear, t-shirts, trousers, suits, (polo) shirts, pants, hoodies, jackets, baby clothing, handbags, scarves & hats, shoes and belts. If you cannot find the item you want to send on the list, please ask us: firstname.lastname@example.org
We don’t accept: cosmetics, household appliances, beddings, towels and annoying relatives. If you’re not sure about any item, please ask us: email@example.com
For every parcel sent via DPD, Royal Mail and InPost delivery services the printed shipping label is required.
When choosing CollectPlus delivery service for sending a parcel you only need to show the barcode from your App at the drop off point.
I order to limit the carbon footprint we only accept a minimum of 10 items per shipment. This can include a mix of clothing, handbags and shoes.
Yes. The maximum weight per box is 18kg and it must be no bigger than 61cm x 44cm x 37cm.
Please download the app and check the list of currently available discounts. We have new deals for reGAIN app users available all the time.
Please download the app to see our constantly growing list of retailers that reward recycling and are a part of the reGAIN app scheme.
Please contact our support team who are there to help you with any question. They will resolve the issue as quickly as they can.
No. Staying green is our ethos and we are big fans of recycling. Whenever possible please use your old cardboard boxes or plastic bags from previous online shopping. By doing so you recycle both clothing and packaging at the same time.
Yes. Totally free! You just need to drop off your box or securely packed bag and enjoy shopping for less.
Log in to the reGAIN app. Our technology, which is the same as UBER’s, will automatically show you the nearest drop off points. Just pick the most convenient one for you. You can walk, drive or fly to your nearest point. Just please don’t forget your box.
Some of your clothes will be reused. The rest will be recycled into fibres used in manufacturing new clothing. We are strong believers in sustainable economy and we think closing the loop in the clothing supply chain is the way forward for the whole clothing industry.
After sending a parcel you get access to the list of coupons for 10 days.
No. A single discount coupon is dedicated to one retailer.
Yes. You can use as many coupons as you want during the 10-day period.
Yes of course you can. It is entirely up to you.
Each retailer has a different policy, so you will have to check with the retailer of your choice.
Pretty much instantly. We operate in real time. As soon as you leave your box or bag at a drop off point please allow up to 30 minutes to unlock your discount coupons. You can shop for less straight away!
Sometimes it takes more time for the delivery service to process the information, which causes a small delay. But it shouldn’t take more, than a few hours.
Subject to retailers policy. Some of them are both online & in-store. Some are online only.
Yes, mix away! Let us take care of all your embarrassing, old fashion mistakes!
Yes. But only in well secured bags of any material. Think about using plastic bags you receive from online retailers. That’s how it should be packed. So pack it well, ship it and enjoy shopping for less.
No. Unfortunately we can only accept boxes at the drop off points. Collecting packages from individual houses is not very environmentally friendly and would as well as that be time-consuming.
Yes. You can print the delivery address directly from your mobile or have it emailed to yourself and printed from your computer.
Do I need to have the reGAIN app installed on my mobile phone to use it or may I use my computer to sign in and send a parcel?
You can sign in to reGAIN App using your phone as well as via the browser using your PC.
Our app is compatible with all current smart phones. Considering how much we love NOKIA 3110, our app will unfortunately not support this piece of art.
We are working on going global. At the moment reGAIN app is available in the UK only.
Drop us an email via the GET IN TOUCH button in the app or rate us on both Google Play and Apple App Store. We’d love to hear what you think. Be nice please. We are helping the world here.
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Do you have any questions on how to recycle clothes? Then ask, and we will answer. Our website and app have a comprehensive FAQ page. This provides answers to the most common questions pertaining to all aspects of our app and procedures, from privacy concerns to how quickly do I get my discount code. You may have questions that aren’t in that section. If so, then good, contact us because we want to hear them. We might not have thought about all the questions, but we know all the answers. If in doubt, just email us and we will respond at the first available opportunity. The reGAIN app is so simple to use and the instructions are so easy, we don’t expect many queries but we are there for you when you need us. The reGAIN app helps you recycle clothes and we are there to help you to do it properly and make the experience as pleasurable as possible. Actually, one of the most common questions is; “Do you have a cat?” The answer to that is, yes, all our staff members have cats. And dogs. We are ecologically orientated and we all have pets. Use reGAIN to recycle clothes.