Frequently Asked Questions

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General

A minimum of 5 items please. This can include a mix of clothing, handbags and shoes.

Yes. The maximum weight per box is 18KG and must be no bigger than 60cm X 30cm X 40cm.

An amazing 10% discount.

Please download the app to see our constantly growing list of sustainable retailers who are part of the reGAIN scheme.

Please contact our support team who are here to help. They will resolve the issue as quickly as they can.

The app will show the address of our distribution centre. Remember shipping is FREE!

No. Staying green is our ethos and we’re big fans of recycling. We encourage you to reuse boxes available to you. If you do not have any, try your Obviously only if you talk to each other and your partner allows you to.

Yes. Totally free! You just need to drop your box off and enjoy shopping for less.

Log in to the reGAIN app. Our technology which is the same as UBER will automatically show you your nearest drop off points, just pick the most convenient for you. You can walk, drive or fly to your nearest point. Just please don’t forget your box.

Some clothes will be reused. Others will be recycled for other materials. Some will be recycled into fibres to use in manufacturing new clothing. We are strong believers in sustainable economy and we think closing the loop in the clothing supply chain is the way forward for the whole clothing industry.

No. We specialise in recycling clothing, footwear and handbags only.

Usage

You can send us a new box 7 days after your previous drop off.

Yes. You have 7 days to redeem your discount coupons.

No. A single discount coupon is dedicated to one retailer.

Yes of course you can. It is entirely up to you.

Each retailer has a different policy so you will have to check with the retailer of your choice.

We operate in real time. As soon as you leave your box at a drop off point your discount coupon will be available on your mobile. You can shop for less straight away!

Yes. Whatever is more convenient for you.

Please provide your discount coupon code at the checkout in store or online.

Yes, mix away! Let us take care of all your embarrassing old fashion mistakes!

No, we are sorry but boxes are the only packaging accepted at the drop off points.

No. Unfortunately we can only accept boxes at the drop off points. Collecting from individual houses is not very environmentally friendly and we like the environment.

You can send us a new box 7 days after your previous drop off.

App

Yes. You can print the delivery address directly from your mobile or have it emailed to yourself and print it from your computer.

Yes, absolutely!

Our app is compatible with all current smart phones. Unfortunately as much as we love a NOKIA 3110 our app will not support this piece of art.

We are working on going global. At the moment reGAIN app is available in the UK only

You can rate us both in Google Play and the Apple App Store. We’d love to hear what you think. Be nice please. We’re helping the world here.

Safety

The app will show the address of our distribution centre. Remember shipping is FREE!

Only your email address is needed and you are then free to save the planet!