How Can We Help?

Yes, absolutely!


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The App is compatible with all smart phones.


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You may use the app on both mobile phone and desktop browser.


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Only your name and email address are needed.


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We are working on going global. At the moment reGAIN app is available in the UK only.


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Please contact our support team hellooooo@regain-app.com. Get in touch


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APPLICATION

Please contact our support team hellooooo@regain-app.com. Get in touch


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Only your name and email address are needed.


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The App is compatible with all smart phones.


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For more details please contact us

You may use the app on both mobile phone and desktop browser.


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For more details please contact us

Yes, absolutely!


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We are working on going global. At the moment reGAIN app is available in the UK only.


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SHIPPING LABELS

The shipping label (barcode) already conveys this information.


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Yes. Totally free!


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Go to the Map. Choose the Drop Off Point. Get a Shipping Label or a Barcode (CollectPlus only) and send your parcel for free.


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The shipping label is valid for 7 days.


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Print the shipping label for every parcel sent with DPD, RoyalMail and InPost.Let the store worker scan the barcode from your phone when sending your parcel with CollectPlus (Do not print it out).


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COUPONS

Yes. You can use as many coupons as you want during the 10-day period.


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As soon as you leave your box or bag at a drop off point please allow up to 30 minutes to unlock your discount coupons.


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Please provide your discount coupon code at the checkout.


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Yes. You have 10 days to redeem your discount coupons.


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Sometimes it takes more time for the delivery services to process the information. It shouldn’t take more, than a few hours.


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Subject to retailers policy. Some of them are both online & in-store. Some are online only.


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Each retailer has a different policy, so you have to check with the retailer of your choice.


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PACKAGES

Some of your clothes will be reused. The rest will be recycled into fibres used in manufacturing new clothing. We are strong believers in sustainable economy and we think closing the loop in the clothing supply chain is the way forward for the whole clothing industry. Read more


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We do not accept: Household Appliances, Cosmetic, Bedding & Towels. Read more


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We accept: T-Shirts & Tops, Trousers, Jackets, Hoodies & Knitwear, Shirts, Dresses & Skirts, Suits, Underwear & Swimwear, Kids & Baby Clothing, Accessories, Scarves, Hats & Gloves, Shoes. Read more


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The maximum weight is 18kg. Maximum package size limits: 61cm x 44cm x 37cm.


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Yes. Totally free!


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A minimum of 10 items per package is required. This can include a mix of clothing, handbags and shoes.


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No. Please use your old boxes or bags - recycle both clothing and packaging.


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No. Unfortunately we can only accept boxes at the drop off points.


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COOPERATION

Please contact our support team hellooooo@regain-app.com. Get in touch


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The list of reGAIN app partners is growing every day: New Balance, Asics, boo hoo, Missguided, Superdry, Public Desire, PrettyLittleThing, L’Estrange, eveSleep, MyProtein, Hotels.com, Made.com, a.o., and many others.


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It might take up to 24 hours if all the information we need for registering you as a partner was provided correctly.


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Please register as a partner by clicking on Register button and get all the information.


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No. Joining reGAIN app is absolutely free.


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Need Further Assistance? Let Us Help You

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